Privacy Policy

Ztric India Pvt Ltd built the eZplug app as a Free app. This SERVICE is provided by Ztric India Pvt Ltd at no cost and is intended for use as is.

This page is used to inform visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service.

If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at eZplug unless otherwise defined in this Privacy Policy.

Shipping policy

Shipping cost is calculated on a distance and weight basis. Free shipping will be provided within 20km area of our registered office.

Information Collection and Use

For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to EV charge app. The information that we request will be retained by us and used as described in this privacy policy.

Log Data

We want to inform you that whenever you use our Service, in a case of an error in the app we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.


Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device's internal memory.

This Service does not use these “cookies” explicitly. However, the app may use third party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.

Service Providers

We may employ third-party companies and individuals due to the following reasons:

We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.


We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites

This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

Refund Policy

The customer agrees to the terms and conditions of the ZTRIC India Pvt. Ltd., once a reservation is made. This includes those policies related to cancellation and refunds. The customer needs to be present at the EV charging station prior their reservation time, preferably 10 min prior. ZTRIC India Pvt. Ltd. will process the cancellation request from the customer as per the cancellation/refund policy. The cancellation fee and the time taken to process the refund will differ for each request. In order to cancel a reservation, the customer shall make a written and/or verbal request to our customer care representatives or make such cancellation through the or its apps. The refund shall be completed within the period of 72 hours after the deduction of the cancellation fee. Post making the reservation, if the customer doesn’t show up at the EV charging station, then the customer shall continue to be liable for the entire charge displayed at the time of making the reservation, and ZTRIC India Pvt. Ltd. can deduct the amount from the customer’s credit card directly.

Cancellation of the Service

You can cancel your registration as Customer from availing Service by giving a written notice by e-mail specifying reasons at least 15 days in advance from the intended date of cancellation. you will be liable to pay for all transactions made against your registration till the date of cancellation of Service.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page.

This policy is effective as of 2020-12-08

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at or call 9130254339.

Registered Office - 501, Crystal Homes, Baner Rd, Sahyadri Farms, Pune, Maharashtra 411045